Superior Team Store Return Policy
ALL SuperiorTeam Store products are custom made on demand, so we do not accept returns in most cases:
- Any products produced and delivered as specified by you when you placed your order are not eligible for return.
- Clearance items, Free Samples or promotional items are not eligible for returns
- Bulk orders produced and delivered as ordered are not eligible for return
We will accept limited returns and, in some cases, offer refunds for:
- Items with manufacturer defects or blemishes
- Items delivered in wrong color or size different from what you specified during ordering
- For assistance, please contact support at info@superiorpromo.net within 15 days of receiving your order. After 15 days from the date, you received your order we will not be able to assist with returns, but we are always glad to hear from you.
Defective Products
- Please contact us at info@superiorpromo.net within 15 days of receiving your order. We require a photo of the product to help us determine if the product is defective.
Changes and Cancelling
- If you wish to change an order, the change request must be made before your order has begun being processed. If your order has already been processed, we will not be able to change anything. Email us at info@superiorpromo.net to attempt to make any changes.
- We are glad to cancel your order at any time before production of your order has begun. If your order has begun being processed, we will not be able to cancel your order and it will be shipped as specified when you placed your order.
- Changes or cancellations on bulk orders are only available the same day your order is placed.
Shipping Options
- We currently only offer shipping through USPS
- All orders are expected to be produced and ready to ship in 7-14 business days. Business days are Monday through Friday, excluding national holidays. No guarantees can be made as shipping times are dependent upon the mail carrier. An email with tracking information regarding your order will be sent to you once the order has shipped, if you have provided us with a valid email address.
We appreciate your support.
Superior Team Store